Sales Support Co-ordinator Full Time

Job description

We are currently seeking a proactive and detail-oriented individual to join our team as a Sales Support Co-ordinator. In this role, you’ll work closely with our experienced sales team to ensure the smooth handling of customer accounts, quotes, and orders, playing a vital role in delivering exceptional service and supporting the overall sales process. This is an excellent opportunity to develop your skills in a fast-paced, customer-focused environment, with plenty of scope to grow.

The role is based in our Dalbeattie office, our operating hours are Monday to Friday from 9:00 am to 5:30 pm. Salary for the role is £26,208

Main responsibilities of the role include:

• Provide administrative support to the sales team, ensuring smooth day-to-day operations.
• Assist with the creation of sales quotes and orders, including issuing proformas, creating job/build sheets, and arranging payments.
• Enter and maintain accurate data in the CRM/ERP system, including quote details, follow-up tasks, and order updates.
• Liaise with customers to follow up on quotes, gather feedback, and support order progression.
• Coordinate with internal departments (Engineering, Purchasing, Finance) to ensure timely order fulfilment and stock management.
• Obtain shipping quotes and provide tracking information to customers as required.
• Handle inbound sales-related phone calls and make outbound calls to support active opportunities.
• Generate sales reports and documentation to assist the sales manager in tracking performance and pipeline activity.

Your skills & qualities:

• Driven personality with a desire to learn and progress.
• Comfortable making and receiving calls in a busy, open-plan office environment.
• Good computer skills, particularly in MS Excel.
• Strong communication and interpersonal skills.
• Solid customer service approach and professional telephone manner.
• Able to work collaboratively within a team as well as independently.
• Strong planning and time-management skills with the ability to meet deadlines.
• Excellent attention to detail and accuracy in handling data and documents.

About ETB

Established in 2001, the company is a leading supplier of refurbished IT equipment to customers worldwide. With a team of around 70 people, we continue to grow globally through plans for acquisition and European expansion. ETB pride ourselves on a strong work ethic, maintaining high quality in everything we do, and commitment to our customers. The majority of our employees work from our modern head office in Dalbeattie, South West Scotland, and we also have an office on the outskirts of Glasgow.

We are committed to providing an inclusive and equal opportunity environment for all. If you require any adjustments throughout the application process, please notify us, and we will explore options to accommodate your needs.