Night Porter Full Time

Night Porter (Full time and Part time roles available)

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.

Job Description:

We are currently looking for a full time and part time Night Porters to join our team as our family business continues to expand and develop. Your role will provide late-night bar cover, function set-up, night porterage and Reception support at the direction of the Night Manager.

Main Responsibilities

• To be conversant and compliant with all Front Office Systems and Bar operation
• To deal with guest queries efficiently and in a professional manner
• To greet and carry out check-in for all guests arriving during your shift in a professional and proficient manner
• Occasionally assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests’ stay
• To execute a guest departure in a professional and proficient manner
• To provide a security function for the hotel in line with the company operating and security procedures
• To record observations in the Duty Manager diary
• To provide efficient handovers to Duty Manager or Receptionist
• To have a thorough knowledge of and adherence to the law regarding the following company regulation: –
  – Fire regulations and night-time evacuation procedures
  – Health and safety regulations
  – First aid procedures
  – Licensing laws
• To undertake general cleaning and maintenance duties
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Night Manager, Operations Manager or General Manager

Required Skills include:

• Polite spoken and written manner
•  A good team player, but capable of working independently
• Be able to multi-task and take on several duties

Benefits and Remuneration

Location: Gretna Green – on-site

Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata

Rate of pay: £10.25 per hour

Hours: Full time and part time hours (including weekends)

Additional benefits

o    Exclusive colleague discounts in our hotels and retail outlets

o    One free night’s stay in hotels, subject to availability

o    Free lunch provided

o    Pension

o    Training and development through our ‘Great Place to Work’ scheme

To apply please email careers@gretnagreen.com with your CV and cover letter.

Closing date: 30th March 2023