Receptionist Full Time

Receptionist (Full-time)

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.

Job Description:

We are currently looking for a full-time Hotel Receptionist to provide a warm and welcoming atmosphere to the Hotel and to provide exceptional hospitality and service excellence to existing and potential guests.

Main Responsibilities:

• To receive guests to the hotel by greeting them warmly and attending to their enquiries in a professional and courteous manner whether in person, by telephone, or by email
• Inform guests of the services and up-to-date accommodation rates and promote special offers
• To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety during their stay
• To deal with all enquiries in a professional and courteous manner whether in person, telephone, or email answering guest queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations
• To update the reception diary during and at the end of the shift to enable accurate billings and ensure all important activities are detailed for accountability
• Review room allocations accordingly
• Upsell to all guests, and record the outcome
• Go through wedding information when requested by guests
• To always promote a positive perception of the company both internally & externally
• To administer reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner
• To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
• Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
• To manage credit/debit card and cash transactions, counting floats on each shift and dealing with secure banking, ensuring compliance with Data Protection, financial regulations, and company policy

Required Skills include:

• An excellent telephone manner
• Outstanding communication skills
• Previous relevant hotel experience or customer-facing role
• Experience in IT Skills Word/Excel and Rezlynx would be advantageous

Benefits and Remuneration

Location: Gretna Green – on-site

Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata

Rate of pay: £9.75 per hour

Hours: 5 days per week out of 7 which will include weekends. Shifts will vary from Early (7am until 3pm) and Late shift (3pm until 11pm) some middle shifts which change for the business

Additional benefits

o    Exclusive colleague discounts in our hotels and retail outlets

o    One free night’s stay in hotels, subject to availability

o    Free lunch provided

o    Pension

o    Training and development through our ‘Great Place to Work’ scheme

To apply please email careers@gretnagreen.com with your CV and cover letter.

Closing date: 30th March 2023