Who are we?
Laggan has been the home of the McConchie family for 5 generations. We are a family run business in a magnificent rural location in the South of Scotland. In 2007, Duncan led the farm’s diversification with the build of Laggan Outdoor Activity Centre. What started as archery in a cow shed has transformed into a rural destination of excellence where people can spend time with their friends and family, whether that is enjoying a getaway, celebrating a wedding, or enjoying a meal out together. We are greatly honored to have the privilege of continuing the McConchie legacy and believe that it is our family values and ethos that has contributed to our success.
Job Purpose
The Restaurant Supervisor plays a vital role in ensuring the smooth operation and exceptional customer service. You will oversea all aspects of the guest experience within the front of house and bar area, including supervising staff, maintain quality standards and optimizing efficiency.
Duties and Responsibilities
1. Supervising Staff: Overseeing the front of house and bar team, ensuring standards of service, appearance and behaviors are followed as per the business handbook.
2. Customer Service: Ensure exceptional customer service is provided to all guests. Addressing any concerns or complaints promptly and professionally.
3. Communicating with management: Providing regular updates to the restaurant manager on operational issues, staffing and customer feedback.
4. Adhering to policy and procedures: Ensuring compliance with all business policies, procedures and regulations including those related to food safety, alcohol service and employee conduct.
5. Cash Handling: Assisting with cash handling procedures including processing of payments and vouchers, managing cash floats and recording end of day sales.
6. Responsibility for closing and securing the building: Ensuring all end of day procedures have been followed through and that the building is safe and secure before leaving.
7. Supporting overall restaurant operations: Assisting with other tasks and responsibilities as needed to support the smooth operation of the restaurant.
8. Licensing Obligations: Be responsible for monitoring the actions and behavior of customers to ensure no underage drinking and enforcing the rules of the bar and ensuring all correct signage is displayed as required when on shift specific to prices and measures and the licensing objectives.
9. In depth knowledge of all wines, beers and spirits we offer. Be able to prepare and deliver a variety of cocktails.
10. Accommodation Support: Be able to deal with any queries regarding bookings and assisting with check ins and check outs.
Overall, the Restaurant Supervisor plays a crucial role in ensuring the efficient and effective operation of the front of house and bar area while also providing excellent customer service and support to the full team.
Requirements for the Role
· Excellent communication skills both verbal and written
· A strong work ethic
· Good people skills
· A positive attitude
· Effective time management
· Competency in Microsoft applications including word, excel and outlook
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